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Terms & Conditions

Purchases 

All purchases are shipped with DHL Standard courier or Express Courier service according to your choice at the time of purchase. Shipping charges are displayed in your shipping cart at the time of your order. All purchases are shipped during business days from Monday to Friday. 

Duties and taxes (commonly known as VAT) are a tax that is implemented by the country of the recipient. Some (but not all) countries outside EU put a charge on any purchases imported from the EU. Unfortunately we have no control over where these taxes are implemented nor the costs of retrieving your package. More questions? Contact shop@noeticshood.com and we´ll talk you through it. 

Please double check your address details when ordering. An erroneous or incomplete address details mean that courier company will not be able to deliver your parcel and it will be returned automatically to Noëtics. 

Shipping 

We deliver to EU countries and some other countries including Norway and the USA. We do not deliver to a P.O Box address.

Shipping options and charges available apply for parcels up to 2 kg. This would mean for example 2 hoodies and a t-shirt or 1 hoodie, 2 long sleeves and 1 t-shirt. If you have a larger order, please contact shop@noeticshood.com and we´ll find the best possible shipping option for you. 
 
Standard Courier shipping to EU countries takes approximately 5-8 business days depending on location. 
 

Standard Courier shipping to NON EU countries takes about 2-3 weeks depending on location. Every package goes through customs which can sometimes delay the process. 

Express Courier shipping to EU countries takes approximately 2 -3 days depending on location. 

Express Courier shipping to NON EU countries takes approximately 2-5 days to arrive at your country of destination. Every parcel goes through customs which can sometimes delay the process of parcel delivery into its final location. 

Exchanges and Returns

We hope you love what you ordered. But in case there is a need to exchange or return your purchase please email us at shop@noeticshood.com within 30 days of receiving a shipping email. 

Refunds require a proof of purchase and the items returned must contain original labels, be unused, in original condition and packed the same way as when delivered within 30 days of receiving a shipping email. Noëtics requests that the customer indicate the reason for returning the item. 

The customer is responsible for arranging the return delivery and paying for the related costs. The return may be shipped as an international priority shipment or through DHL or Fedex. 

All returns shall be addressed as follows:

Noëtics Hood

Tondi 17

4th Floor

11316 Tallinn

Estonia

The customer is recommended to retain the proof of return shipment and possible tracking number until the purchase price has been refunded. 

Returned items will be refunded within 14 days of their receipt by Noëtics. A refund will be issued by the original payment method, to the value of the item printed on the receipt.